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• Incorrect Address Responsibility: Customers must provide the correct address; OrgasmAide is not responsible for returns due to incorrect addresses.
• Shipping Notification: You will receive a tracking number once your order ships.
• Lost Packages Refund: If items are lost in transit, a refund will be provided.
• Combined Shipping: Orders ship once all items are ready for dispatch unless otherwise noted.
• Multiple Packages: If your order ships in multiple packages, each will have its own tracking number.
• Delays Beyond Control: Delays may occur due to natural events, holidays, and other circumstances beyond our control.
• Tax-Free Guarantee: No taxes or fees for customers on purchases made from OrgasmAide; all taxes are covered by us.
• Customer Support: For questions, contact us at support@orgasmaide.com.
• Shipping Methods: We ship via UPS, USPS, DHL, and more.
• Free Shipping: Free shipping within the US for orders over $49.
• Discreet Packaging: All products are delivered in discreet packaging, ensuring your privacy.

Additional Notes

1. Shipping Timeframe: Orders ship within 2 business days from the stock date; our warehouse is closed on weekends.
2. Holiday Processing: Orders placed on weekends and holidays are processed on the next business day.
3. Delivery Time: Due to multiple warehouse locations, some items may take 10–15 business days for delivery.
4. Shipping Cost Calculation: Shipping costs are calculated at checkout.

Order Cancellation

• Conditions for Cancellation: Orders can be canceled before shipping for a full refund. Once shipped, cancellations are not possible.
• Cancellation Timeframe: Please contact customer support within 24 hours if you wish to cancel.

Return Policy

• Eligible Returns: Unopened packages or unused products can be returned.
• Return Window: Returns and exchanges are accepted within 30 days of delivery; after 30 days, returns are not accepted.
• Non-Returnable Items: Opened, used, or worn items, clearance items, and products marked non-returnable are not eligible for return unless defective or incorrect.
• Return Shipping Costs: Return shipping costs are the customer’s responsibility and are non-refundable.

Exchange Policy

• Exchange Conditions: Exchanges are only accepted for defective or damaged items, and replacements must be the same product.
• Exchange Process: Contact support via email with photos of the product and order number for assistance.

Refund Process

• Refund Methods: Refunds are issued via credit card or PayPal.
• Refund Timing: Full refunds are processed upon receiving the return, with return shipping costs deducted from the refund amount.

Additional Notes

• Return Address: Return items to the designated address; the order number should be marked on the package exterior.
• Tracking for Expensive Items: For high-value returns, using a trackable shipping service or purchasing shipping insurance is recommended.